Terms & Conditions

Overview

The following rules and regulations apply to all visitors to or users of the Ballymaloe Shop web site, the home page of which is at www.ballymaloeshop.ie . By using this web site, you agree to be bound by these rules and regulations, as they may be modified by the Ballymaloe Shop at any time and posted on this web site. In the event of a violation of these rules and regulations, Ballymaloe Shop reserves the right to seek all remedies available by law and in equity.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to the Ballymaloe Shop. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Eligibility

In order to make a purchase through the Ballymaloe Shop website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Accuracy of content

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. While the colour reproduction is a close representation, every pottery piece is individual and variations in actual goods may occur.

Ordering errors

You are able to correct errors on your order up to the point at which you click on 'Confirm Order' on the Shopping Basket page of our ordering process.

Delivery charges

Delivery can be made to the countries in the European Union as well as the United States of America, Canada and Australia.

We will deliver orders in accordance with the delivery rates detailed on our Delivery page. Whenever referred to, work days exclude Saturday, Sunday and Bank Holidays. Any delivery timescales are indicative only.

We reserve the right to change our shipping charges.

Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please email us quoting your order number. Alternatively go to My Account to access your order information. We may not accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Inspection

You should inspect the products upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in acceptance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the goods at a later date.

Payment

Payment can be made by any of the following methods; Visa, Mastercard, Laser and Switch. Payment will be debited and cleared from your account at the point at which your order is placed. You confirm that the credit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of the your payment card refuses to pay or does not for any reason authorise payment to the Ballymaloe Shop, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.

The Ballymaloe shop uses Realex to process all card payments. Realex is a leading payment servie provider and complies with all the PCI DSS. The Payment Card Industry Data Security Standard (PCI DSS) is a worldwide information security standard which dictates how sensitive details such as credit card numbers should be handled, stored and transmitted.

Legally binding contract

Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.

Cancellation rights

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receiving the goods (with the exception of personalised and food items). Personalised and food items can only be returned or exchanged if faulty. For further details of how to return goods please see our returns policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to returns the goods to us.

If you wish to cancel your order before despatch, please contact us.